You may unsubscribe at any time.īeyond that, Southwest will pivot to Viasat's highly regarded - and faster - service on all of its newly delivered aircraft beginning this fall. Southwest expects 50 planes to have the upgraded hardware by the end of May and 350 by the end of October.īy signing up, you will receive newsletters and promotional content and agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. Regardless of what that shows, there are plans to proceed. Specifically, the carrier wants to see how it performs with large numbers of customers using it simultaneously. The carrier already has outfitted 40 of its Boeing 737s with Anuvu's "latest-generation hardware," offering free inflight Wi-Fi on those planes as it tests the service. Southwest will start with current provider Anuvu.
#Southwest airlines news on max 8 upgrade
The airline plans to upgrade its existing service as well as add a new provider – Viasat – to its mix of service options. Southwest says big upgrades are in store for inflight Wi-Fi. Here are the highlights of Southwest's customer service announcement. enabled us to continue to work on these things while we were in the pandemic so that we can launch them now."
The demand is really strong," he added, noting Southwest's "very strong balance sheet. The timing is right to double down on passenger initiatives as the travel rebound picks up steam, Jordan said. Want more airline-specific news? Sign up for TPG's free biweekly Aviation newsletter. "We have a great product combined with terrific employees delivering terrific service, but there is a lot that we can continue to do to meet our customers' and our employees' expectations," Southwest CEO Bob Jordan said to TPG about improvements.
Southwest Airlines pledged to make the inflight experience better for travelers on Wednesday, unveiling what it said is a $2 billion plan to "transform the customer experience." Bigger overhead bins for carry-on luggage.
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